Privacy Policy

Effective Date: Feb 1, 2026

12 Hour Studios (“we,” “us,” or “our”) operates the website https://12hour.ca (the “Site”) and provides studio rentals, memberships, and event space services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you interact with our Site or Services.

By using the Site or Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide to Us

We may collect personal information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing and payment information

  • Business or organization name (if applicable)

  • Membership details

  • Studio rental or event booking information

  • Insurance or liability-related information (where required for rentals or events)

  • Communications with us (emails, forms, messages, waivers, agreements)

B. Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type, device type, and operating system

  • Pages viewed and time spent on the Site

  • Referring URLs

  • Approximate location (city/region level)

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and manage studio rentals, memberships, and event bookings

  • Communicate with you about bookings, access details, updates, or changes

  • Verify identity and enforce rental, membership, and event agreements

  • Process payments and deposits

  • Provide customer support

  • Improve our website, services, and operations

  • Maintain safety, security, and compliance within the studio

  • Send administrative, transactional, or occasional promotional communications

  • Comply with legal, regulatory, insurance, or contractual obligations

You may opt out of marketing communications at any time.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality

  • Analyze site traffic and performance

  • Improve user experience

You can control or disable cookies through your browser settings. Some features of the Site may not function properly if cookies are disabled.

4. Sharing of Personal Information

We do not sell your personal information.

We may share personal information with:

  • Service providers (e.g., payment processors, booking systems, email platforms, analytics tools, website hosting providers)

  • Legal, regulatory, or insurance entities when required by law or contract

  • Other parties with your explicit consent

All third-party service providers are required to protect your information and use it only for authorized purposes.

5. Payments

Payments made through the Site or Services are processed by third-party payment processors. We do not store full credit card information on our servers. Payment data is handled in accordance with the payment processor’s privacy and security policies.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services

  • Maintain accurate business and financial records

  • Comply with legal, tax, insurance, or contractual requirements

When information is no longer required, it is securely deleted or anonymized.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security of your data.

8. Your Privacy Rights (Canada)

Under Canadian privacy laws, you may have the right to:

  • Access personal information we hold about you

  • Request corrections to inaccurate or incomplete information

  • Withdraw consent for certain uses of your information

Requests can be made using the contact details below.

9. GDPR (European Union) Privacy Rights

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

We process personal data under the following lawful bases:

  • Performance of a contract (e.g., rentals, memberships, events)

  • Legitimate business interests

  • Legal obligations

  • Consent (where applicable)

You also have the right to lodge a complaint with your local data protection authority.

10. CCPA / CPRA (California) Privacy Rights

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose

  • Request access to or deletion of your personal information

  • Opt out of the sale or sharing of personal information (note: we do not sell personal information)

  • Not be discriminated against for exercising your privacy rights

You may submit a request by contacting us using the information below. We may need to verify your identity before processing your request.

11. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies independently.

12. Children’s Privacy

Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of the Site or Services constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

12 Hour Studios
Email: hello@12hour.ca
Website: https://12hour.ca
Phone: 613.407.1234